Billing error

If you think there was an error in your billing, there are a couple things you can check on your side:

In your online account, go to the Account page and then select Billing History to see all of the receipts for that place. You would be able to see all of the previous charges for that place. If you have more than one location, you would want to click My Places on the upper right, choose a place, then go to that place's Account page. And if you are the cardholder for all of the locations, you can click Hello (upper right) and then Billing History to see the invoices for all of the places you are a cardholder for. 

Troubleshooting tips:

Do you have more than one location that uses the same credit card? Charges you see on your credit card statement may not line up with charges seen in your Waitlist Me account if your card is used for other locations that you don't have a login for. 

In rare cases the payment processor doesn't immediately accept or reject a charge. In those cases our system will still generate a receipt, and the charge may be rejected soon after. Therefore you may see a receipt in your online account that doesn't actually correlate to a charge on your credit card statement because the charge wasn't processed. If you see two invoices for the same amount, for the same location, for the same date, please also check your credit card statement to see if there was more than one charge. 

If you still have questions, toggle over to the Ask part of this widget or send us an email at support@waitlist.me. Please include information for the company name/address, and the dates and amounts of charges in question.