Can I text chat back and forth with customers?

The texting feature isn't designed to be a chat app, so there isn’t a way to initiate a text outside of the preset templated notifications (confirmation, first & second notifications). However, if a customer replies to one of the preset text messages they receive, Pro and Platinum users have the option to respond with a free form text up to three times per customer visit. The goal is to keep things simple for you and your customers rather than get into a long chat with them that could be time consuming.

So for instance, with a Pro or Platinum subscription, if a customer receives the confirmation notification that they’ve been added to your list and replies asking a question, you and your staff would have the ability to answer the question.

You can see more about how these features work here.