What is two way texting?

All US subscriptions include up to 3 text messages per customer: an optional confirmation text when they are added to the list, and two notification texts when you are ready to serve them. The default texts include information telling customers to respond with a 2 if they are on their way or a 3 to cancel. This will display in the staff's view of the waitlist as 'coming soon' or 'not joining.' If customers respond to your text, you can easily see if they are on their way, need to cancel, or have a question. You can see more about how that looks here. 

Pro and Platinum users have the option to send additional free-form text responses to text messages received, up to three times per customer visit. The service isn't designed to be a chat app, so the business is not able to initiate the non-templated texting unless a customer responds to one of the original 3 templated text messages. The point is to keep things simple for you and your customers rather than get into a long chat with them that could be more time consuming.