Can I send notifications by email?

The service now has a feature to send reservation notifications by call, text or email. Using to email notifications can be more effective for confirming or sending reminders about future appointments and come with the added benefit of not counting against the monthly notification allotment included in each subscription (US & Canada only). 

To get started with email notifications you will want to enable the option to collect emails in your intake process. If your staff enters reservations then you will need to enable the Email field in the Add Party flow settings (the gear icon > Customization > Adding Customers). If your guests are making their own reservations through your web widget, you would go to your widget settings while logged in on the website (click Account > Settings > Add Yourself) and in the section for Input Fields choose "Reservations" from the drop down menu next to Collect Email.

There are a number of ways to customize your email notifications starting with which notifications to send by email, then deciding how they will be sent (manually or scheduled) as well as any additional details to include (all email messages will have standard scheduling and location information automatically included). You can see more in-depth details about the email notification options here. 

It's important to note that if you select email as the method to notify the customer for the 1st and/or 2nd notification, you will not have the option to text them if there is no email on file for that party. This means if you currently have future reservations scheduled, you would want to start collecting emails for reservations going forward. Then enable the feature for email notifications to go out after all current reservations have been served. (This wouldn't apply if you are only using emails for the confirmation message that is delivered at the time the reservation is scheduled.)