How reliable is the service?

While no system is 100% perfect, outages in the service or with our partners are very rare and typically resolved in as timely a manner as possible. We use Google's Cloud Platform, which is generally very reliable and rarely experiences issues. From the user side, some things that can affect how well the service works for you include the type of internet connection you have (we recommend a dedicated wifi router), the type of device you use (we recommend newer devices running the most current operating systems) and for your customers receiving text notifications, how good their cell service is in your area.