Report an issue

If you're having a problem with the app on an Apple/Android/Clover device, please use the Report Issue feature. That will send us the device logs so we can troubleshoot. You'll find that in the app under the gear icon > Help > Report Issue. 

If there are challenges with the app syncing/connecting correctly, logging out and back in may resolve the issue. Other steps to try would be:

• Deleting and reinstalling the app 
• Making sure your iOS/OS is current
• Powering the device off and on (this should be done at least once a week for ideal connectivity)
• Clearing out the historical data in the app (under the gear icon > Help > Advanced > Clear Historical Data

Please note, the web version of the service does not have the Report Issue feature. If you are experiencing an issue with the web version, try these steps:

• Close out of the browser and re-open it (ideally this would be done daily).
• Ensure your browser is up to date.
• If you are running security/firewall software, get Waitlist Me whitelisted with it. (This can be a common issue in medical and government offices.)
• If you're using Internet Explorer or Edge, try Chrome or Firefox.