My devices are not syncing

If you are using multiple devices and they are not syncing, there are several things you can check:

• If you share WiFi with customers, that can cause the router to drop IP addresses as new devices come online, which can kick your tablet off of WiFi multiple times. These frequent interruptions in the connection with our server can cause syncing issues. We suggest not using the same WiFi that you share with customers. 
• Logging out and back in may re-establish the connection and resolve the issue. 
• If a device is having internet connectivity issues, it may not be obvious since the app will queue tasks in the background. Try using the service from the tablet's browser at www.waitlist.me, where it will be obvious if the tablet isn't connecting. 
• Ensure all mobile devices have push notifications enabled for Waitlist Me. The app uses push notifications for faster syncing.
• Make sure you're running your device's latest OS. For example, an iPad running iOS 9.3.5 will likely not sync in real time, as Apple no longer supports that iOS.
• If you have used the service for awhile, try deleting and reinstalling the app when you aren't busy. This can clear out any old data that may have gotten stuck. 
• If you have high volume, occasionally clearing the data in the app can speed it up. Under the gear icon, go to Help > Advanced Settings > Clear Historical Data.
• If you are using a Kindle or Fire device, or any lower end Android device, those generally don't sync well. We suggest using tablets that are at least $150. The Samsung Galaxy Tab A is a popular choice.

If you have tried these things and are still seeing syncing issues, please use the Report Issue feature in all of the tablets you are using so we can check the device logs and troubleshoot. That can be found in the app under the gear icon > Help > Report Issue.